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DATA SOLUTION SUMMIT 2024

Empower CX Innovation with Data and AI

Co-organized by AKA Digital and CIO Vietnam, focuses on AI-driven customer experience (CX), and showcases cutting-edge AI technologies transforming marketing, product, and data realms.

Exclusive to C-Level executives and department directors. Explore innovative strategies for enhancing CX through advanced AI solutions at this premier event.

​ORGANIZERS

Supporting partners

Highlights
HOT SPEAKERS JOIN US
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01

13:30

Welcome, networking, checkin

Customers who join the PM session only need to check-in with Organizer

​Invitation required

03

14:10

Vietnam Customer Experience Excellence research and value creation with AI

Nguyen Tuan Hong Phuc - Head of Customer & Operation Consulting, KPMG Vietnam

In this session, KPMG will introduce about the Customer Experience research result and customer experience insights of Banking, Coffeeshops & Clothing Retail in Vietnam. We will also give approach insights to leverage AI to create value from leading organizations.

05

14:55

Maximizing Customer Lifetime Value with AI-Powered Strategies

Marc-Antoine Hager - General Manager, South East Asia, CleverTap

Engage your customers with AI-powered recommendations and emotionally intelligent content, everytime, on the right channel to create an everlasting 1:1 relationship.

07

15:45

Tea-break

​Enjoy drinks, foods and networking

​Don't hesitate to connect with representatives from various brands and vendors at the summit. Take a break and recharge for the next engaging sessions.

09

16:20

​Expert sharing about Martech and CX

Juan Mendoza  - CEO - The Martech Weekly

Update Martech trend 202

11

17:00

Panel discussion 2: Customer Experience Analytics: Reality and Solution

Panelist: Mixpanel, Talon.One, Brands (TBU)

Dive into the realm of Customer Experience Analytics with our panel discussion: 'Reality and Solution.' Gain valuable insights into the current landscape of CX analytics and explore effective solutions to enhance customer satisfaction, loyalty, and business success.

02

14:00

Opening: Best-of-breed Martech Ecosystem (version 2024)

Nguyen Ha Duc Minh - Founder & Senior Advisor, LAVA Digital Group

Update Data Solution Ecosystem 2024

04

14:30

AI-Powered Driving Real-Time Personalization

Baljin Singh - Sales Director APAC, mParticle

Unlock the potential of AI with mParticle CDP as we delve into 'AI-Powered Driving Real-Time Personalization,' exploring how cutting-edge technology revolutionizes customer engagement by delivering tailored experiences in real-time.

06

15:20

Panel discussion: How to apply AI for Customer Engagement & Personalization

Panelists: KPMG, mParticle, CleverTap, Mindshare, Brands (TBU)

Gain valuable insights into leveraging AI technologies to enhance customer interactions and deliver personalized experiences that drive engagement and loyalty.

08

16:00

How to find Power Customer by Data

Rafael Loh Yi Song - Head of Solutions Engineering, APAC, Mixpanel

Using data to define power users, understand when users are ready to convert and what got users to convert

10

16:45

Loyalty expert shares about best practices in Loyalty

​Gary Lai - Commercial Account Manager - Talon.One

Key Takeaways

- Maximizing Promotions: Learn how to leverage promotions to boost your profit margins. 

- Data-Driven Strategies: Harness the power of data analytics for successful campaigns. 

- Real-World Success Stories: Explore how leading companies have optimized promotions. 

12

17:00

Drinking & Networking

Join us for a cocktail and networking session to expand your connections while enjoying delicious food and drinks!


Enjoy!!!!

Agenda

Look back Data Solution Summit 2023